Inkaro Refund and Returns Policy
Effective date: 13 June 2026
Most Inkaro products are custom made-to-order based on your uploaded artwork, selected design, selected size, layout and order choices. Because of this, custom printed orders are not eligible for change-of-mind returns or the standard 14-day withdrawal right where the legal exception for personalised or custom-made goods applies (including, where applicable, Article 16(c) of the EU Consumer Rights Directive).
This does not affect your statutory rights. If your order arrives damaged, defective, incorrect or materially different from what you ordered, contact us and we will review the issue.
If your order has not yet entered production, we may be able to cancel or change it. Please contact us as soon as possible with your order number. Once production has started, changes and cancellations are usually not possible.
If your item arrives damaged, defective, incorrect or materially different from the confirmed order, please contact us within 7 days of delivery with photos. This helps us resolve the issue quickly. Your statutory rights remain unaffected.
Depending on the issue, we may offer a replacement, reprint, partial refund or refund. Where reasonable, we will offer a replacement or reprint before issuing a refund.
Standard Inkaro tattoos do not use white ink. White areas in uploaded artwork print transparent. Inkaro is not responsible for poor visibility where the customer uploads white-only artwork, very pale artwork or artwork that relies on white ink. Customers are responsible for reviewing their artwork before checkout. By placing an order, the customer confirms that they understand white areas will print transparent.
We may not offer a refund or replacement for issues caused by:
Some orders may be produced or shipped separately and may arrive in different packages on different dates. Please allow for the full estimated delivery window before contacting support.
Used, applied, cut or opened temporary tattoo sheets cannot be returned for hygiene and custom production reasons, unless required by law.
Where a refund is approved, it will usually be processed to the original payment method within around 14 business days after approval. Timing may vary depending on your bank or card provider.
If tracking shows your order as delivered, we may not be able to refund or replace it. If an order appears lost in transit, we will review the carrier information and work with you toward a reasonable solution.
Customers are responsible for providing complete and accurate delivery details. We are not responsible for failed delivery, returned packages or additional reshipment costs caused by incorrect or incomplete address details.
Nothing in this policy excludes or limits any rights that cannot lawfully be excluded. Your statutory rights remain unaffected. We do not say "no refunds under any circumstances": we say no change-of-mind refunds for custom orders, unless required by law.
Inkaro's total liability for any claim related to a product shall not exceed the amount paid for that specific order. To the maximum extent permitted by law, Inkaro is not liable for indirect, incidental or consequential damages, missed events, delays outside our reasonable control, customer upload errors, incorrect addresses, customs delays, production delays or customer misuse of the product.
Email: support@inkaro.app
Include your order number, a description of the issue and clear photos of the product and packaging where relevant.
Avryn Holdings (trading as Inkaro)
Strevelsweg 700 303, 3083 AS Rotterdam, The Netherlands
KvK: 42013048 · VAT: NL005433173B89
Business address - no public shop or walk-in service.